AgentEmil Privacy Policy

1. Information we collect

We may collect personal and operational information that is necessary to provide the services requested by our users, drivers, customers, support contacts, or business partners, including:

• name
• phone number
• email address
• vehicle, driver, and business relationship information
• communication history, including SMS, email, and call-related records necessary to deliver the requested service
• operational data voluntarily provided by users, including details about vehicle condition, repair status, routing needs, support requests, and service coordination

2. How we use information

We use information to support the operation and service of AgentEmil, including:

• operational fleet communication
• vehicle service coordination
• emergency support
• maintenance and TPMS alerts
• weekly driver statement notifications
• recruitment and onboarding communication
• customer support and business communication

3. SMS and mobile privacy

Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell or rent mobile phone numbers or SMS consent information for marketing or promotional campaigns.

Message frequency varies based on service activity, alerts, status updates, or operational needs. Message and data rates may apply depending on the user's carrier and plan. Users may reply STOP to opt out of SMS communications. Users may reply HELP for assistance or help information.

Information may still be shared with operational service providers when necessary to provide requested services, such as repair shops, infrastructure providers, or service partners needed to complete a fleet, maintenance, or support request. This sharing is limited to operational service delivery and is not for unrelated marketing.

4. Service providers and disclosures

We may share information with trusted third-party service providers when necessary to support the services we provide, including communication delivery, hosting, operational software, customer support tools, or service coordination providers. We require these parties to protect information appropriately and use it only for the purpose for which it was provided.

We may also disclose information when required by law, court order, or legal process, or when necessary to protect the rights, safety, or property of AgentEmil, users, or the public.

5. Data retention

We retain personal and operational information only as long as needed to provide services, fulfill legal and contractual obligations, resolve disputes, and maintain operational records. When information is no longer needed, it will be deleted, anonymized, or retained only as required by law or internal operational policy.

6. Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. No system is completely risk-free, and we cannot guarantee absolute security, but we use commercially reasonable safeguards and privacy practices designed to reduce risk.

7. User choices and access

Users may contact AgentEmil to request information about data collected, request updates to contact information, or request that certain communication preferences be adjusted when appropriate.

For SMS communications, users can reply STOP to opt out and HELP for assistance. Some service-related operational messages may remain necessary to fulfill a request or business process even after opting out of promotional or non-essential communications, as permitted by applicable law and contract.

8. Contact information

For privacy questions, data corrections, or support requests, please contact:

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the policy date and may be communicated through the website, email, or service notifications as appropriate.